We offer exchange/returns within 7 days of receipt in Singapore and 20 days for international orders at no extra charge. All returns will be refunded in the form of store credit (no expiry). An exchange can be done for another piece of same value or higher.
To exchange or return an item, please send us an email at firstname.lastname@example.org with a clear photo of the defect or incorrect item, your name and order number. We will get in touch within 2 to 3 working days.
Conditions for exchanges/returns:
We accept exchange/returns in the rare event of a defect or incorrect item. All jewellery pieces are checked to ensure quality and good condition before shipping, and are packed carefully in bubble wrap and a box.
All gemstones are natural and therefore one of a kind with slight variations in shape and colours which are not considered as defects.
To be eligible for exchange/returns, item(s) must be returned within 7 days of receiving your order, unworn and unwashed, and in original condition with the original packaging intact. Item(s) must have been purchased directly from our website.
All items must be shipped back to us in the original packaging and box. We will not be able to process your returns or exchange otherwise.
Exchanges can only be done once. Exchanged items cannot be re-exchanged.